Regardless of the size of the program or company, Conexion One
offers unique personalized service, technical competency and
qualified
agents to make your program a success.
Administration
We can manage your phone, e-mail and database entry to streamline your
operation, while adding a level of accountability and fixed cost.
Account Maintenance
Enrollment
Pre-screening
HR processing
Exit interview
Customer Care
Accuracy and accountability can be achieved with the Conexion One Customer Care programs. Historical information such as call
recording, screen capture and database redundancy can give you a level
of accuracy needed in today’s ever changing business environment.
Inquiries
Product information
Delivery status
Reservations
Payment processing
Claims processing
Dispute
Service support
Scheduling
Returns
Sales and Marketing
We operate a separate section of our facility for sales and marketing
programs because we understand the special needs and motivation required
for success. All agents and management within this group have prior
sales experience both in-house and field sales.
Inbound/outbound sales
Lead generation and qualification
Appointment setting
Product demonstrations
Aftermarket
Market intelligence
Twitter, Facebook and LinkedIn programs
Post sales support
Help Desk
Mexico City has 20+ recognized technical universities which we recruit
our technical personnel from. Conexion One
is ITIL (IT Infrastructure
Library) compliant provider with the expertise to effective manage your program.
Network administration and support
Hardware and software troubleshooting
Internet and broadband support
Operating system support
Database management
Mobile devise support
Warranty support
Voice, Web, chat and SMS.
Medical
Conexion One offers wide range comprehensive medical
solutions that will reduce your expense while maintaining regulatory
oversight in the areas of HIPAA.
Medical transcription
Appointment setting/reminders
Prescription processing
Records management
Patient interviews and follow-up
After-hours answering
Non-Profit and Election Programs
Conexion One has a proven track record and highly educated staff
dedicated to providing results within your program. Our Positive Results
Messaging system can automatically leave your personal recording
without the problematic delays, missed calls and partial messages that
reflect negative towards your program.
Outbound donation calls
Event notification
Automated messaging with PRM
Voter surveys
Election campaigning
Twitter, Facebook, E-mail and SMS
“Conexion One USA has out-and-out improved our sales during these
difficult times. The quality of generated leads exceeded our
expectations”
Global Telecom Manufacturer based in Silicon Valley