Linking Business to the Spanish Community

Conexion One Turnkey Solutions

  

MEXICO IS LIFE



CONTACT US TODAY

USA
949-760-5333

MEXICO
877-486-4239

EMAIL USA
EmailNow@Mitotel.com

EMAIL MEXICO
Info@ConexionOne.com
Turnkey Solutions for Contact Centers

Regardless of the size of the program or company, Conexion One offers unique personalized service, technical competency and qualified agents to make your program a success.


Administration
We can manage your phone, e-mail and database entry to streamline your operation, while adding a level of accountability and fixed cost.
  • Account Maintenance
  • Enrollment
  • Pre-screening
  • HR processing
  • Exit interview
Customer Care
Accuracy and accountability can be achieved with the 
Conexion One Customer Care programs. Historical information such as call recording, screen capture and database redundancy can give you a level of accuracy needed in today’s ever changing business environment.
  • Inquiries
  • Product information
  • Delivery status
  • Reservations
  • Payment processing
  • Claims processing
  • Dispute
  • Service support
  • Scheduling
  • Returns
Sales and Marketing
We operate a separate section of our facility for sales and marketing programs because we understand the special needs and motivation required for success. All agents and management within this group have prior sales experience both in-house and field sales.
  • Inbound/outbound sales
  • Lead generation and qualification
  • Appointment setting
  • Product demonstrations
  • Aftermarket
  • Market intelligence
  • Twitter, Facebook and LinkedIn programs
  • Post sales support
Help Desk
Mexico City has 20+ recognized technical universities which we recruit our technical personnel from.
Conexion One is ITIL (IT Infrastructure Library) compliant provider with the expertise to effective manage your program.
  • Network administration and support
  • Hardware and software troubleshooting
  • Internet and broadband support
  • Operating system support
  • Database management
  • Mobile devise support
  • Warranty support
  • Voice, Web, chat and SMS.
Medical
Conexion One offers wide range comprehensive medical solutions that will reduce your expense while maintaining regulatory oversight in the areas of HIPAA.
  • Medical transcription
  • Appointment setting/reminders
  • Prescription processing
  • Records management
  • Patient interviews and follow-up
  • After-hours answering
Non-Profit and Election Programs
Conexion One has a proven track record and highly educated staff dedicated to providing results within your program. Our Positive Results Messaging system can automatically leave your personal recording without the problematic delays, missed calls and partial messages that reflect negative towards your program.
  • Outbound donation calls
  • Event notification
  • Automated messaging with PRM
  • Voter surveys
  • Election campaigning
  • Twitter, Facebook, E-mail and SMS

“Conexion One USA has out-and-out improved our sales during these
difficult times. The quality of generated leads exceeded our expectations”


Global Telecom Manufacturer
based in Silicon Valley